Return Policy

1. Made-to-order products

Each print is produced specifically after your purchase. For this reason, and in accordance with EU consumer protection law (personalized goods, Article 16(c) of the Consumer Rights Directive), we do not accept cancellations or returns due to change of mind.

2. Damage or defects

If your piece arrives damaged or with a printing defect, contact us within 14 days of receipt, with photos of the damage (piece and packaging).

Once confirmed, and upon return of the damaged piece, we will arrange a suitable compensation.

You are initially responsible for the cost of returning the item. If the defect is confirmed, this amount is refunded, along with the original order's shipping costs in the case of a full refund.

3. Exclusions

We do not cover damage resulting from misuse, direct sun exposure, humidity, or improper storage after delivery.

4. B2B orders

Orders placed under our trade discount (hotels, short-term rentals, interior designers) follow individually agreed terms — contact us for more details.

5. How to proceed

Send an email to theblvstudio@gmail.com with your order number and photos (if applicable). We respond within 5 business days.